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Microsoft confirms Intune enrollment issue on Android devices


Mar 11, 2022
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Microsoft Intune

Microsoft has confirmed a new known issue causing problems with Microsoft Intune enrollment on some Android devices after an upgrade from Android 11 to Android 12.

Customers affected by this issue have also reported that they will no longer be able to access Microsoft Intune managed resources after the upgrade process has ended.

“Currently, this includes some OPPO, OnePlus and Realme devices enrolled as Android Enterprise personal work profile,” explains the Intune support team.

“We’ve received a few cases and seen some comments on posts in the Intune Customer Success blog. We then shared those scenarios with our contacts at device OEMs and Google support.”

So far, Microsoft has identified the following device types that may be affected by this issue:

OPPO Devices – OPPO has identified what they believe to be the root cause and they are working on filing a fix that will be released as part of their next OTA update to Android 12. OnePlus Devices – Google is partnering with OnePlus to get the root to identify the cause and a possible solution. Realme devices – Google continues to work with Realme to determine the cause.

As device OEMs (Original Equipment Manufacturers) are working with Google to develop and deploy solutions to address this known issue, Redmond recommends that affected customers install the latest OS updates as soon as they are released.

Samsung devices also affected by Intune issues

Microsoft is also testing a fix for a similar issue affecting Samsung devices enrolled in Microsoft Intune after an upgrade to Android 12 and causing email and VPN connectivity issues due to missing certificates.

Samsung Galaxy devices are affected by another Microsoft Intune bug that flags them as incompatible with enterprise security requirements in the Microsoft Intune management interface after an automatic reboot or after installing managed updates.

Microsoft Intune is a cloud-based service that allows enterprise administrators to manage Windows, macOS, iOS, iPadOS, and Android apps and devices.

It also helps enforce device-specific policies when accessing proprietary data from personal or proprietary devices.

This post Microsoft confirms Intune enrollment issue on Android devices

was original published at “https://www.bleepingcomputer.com/news/microsoft/microsoft-confirms-intune-enrollment-issue-on-android-devices/”

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